Abstract—Owing to the development of Information
Communication Technology (ICT) and the human and financial
resources of public institutions, the task of improving public
services is increasingly being transferred to the private sector.
Civic Tech (CT), a form of public service delivery by ICT
professionals in collaboration with citizens, is spreading from
the United States to the world and creating many new public
services. This study analyzes CT-based public services
worldwide by clustering, dimension analysis, and co-occurrence
analysis. This study concludes that CT-based public services are
generally divided into two forms: direct service delivery to users,
which fixes and replaces existing public services, and the
creation of generic tools that indirectly support the
improvement of public services. Moreover, the fact that the
majority of CT-based public services are located in middleincome,
medium-population density countries and regions can
be a constraint on funding and talent that prevents CT
organizations from generating or sustaining the public services
created by CT organizations in areas where new and alternative
public services are most needed.
Index Terms—Civic tech, ICT, public service, public sector
The authors are with Japan Advanced Institute of Science and Technology,
Japan. <br>
*Correspondence: goseishin@jaist.ac.jp (X.C.W.)
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Cite: Xingchen Wu* and Asami Shikida, "Analysis of the Type and Distribution Features of Public
Services Based on Civic Tech Concept," International Journal of Social Science and Humanity vol. 13, no. 3, pp. 176-180, 2023.
Copyright © 2023 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).