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Prof. Paul Sudnik

Munich University of Applied Sciences, Germany

Under my editorship the International Journal of Social Science and Humanity will be centered around the idea of new and emerging IT advancements geared towards finding solutions in tackling the problems and challenges that we face in the 21st century.

Home> Archive> 2012> Volume 2 Number 4 (Jul. 2012)
IJSSH 2012 Vol.2(4): 344-349 ISSN: 2010-3646
DOI: 10.7763/IJSSH.2012.V2.123

Displaying Employees’ Organizational Citizenship Behaviour: The Impact of Emotional Intelligence and Leader-Member Exchange in Development Bank in Malaysia

Noorlaila Hj Yunus

Abstract—The aim of this study was to examine the influence of emotional intelligence and leader-member exchange (LMX) on organizational citizenship behaviour. Using a sample of 180 supervisor-subordinates dyads, this study hypothesized that emotional intelligence and leadermember exchange would have a stronger relationship to organizational citizenship behaviour. One’s ability to succeed in coping with environmental demands and pressures is a function of one’s emotional intelligence. It is expected that in a relationship oriented society like Malaysia, the quality of the dyadic relationship would strongly influence employees’ behavioural tendencies. The result shows that other’s emotion appraisal (and regulation of emotion has a positive influence on altruism and civic virtue respectively. Meanwhile other’s emotion appraisal also shows a positive influence on LMX. Further research and practical implications are discussed.

Index Terms—Emotional intelligence, leader-member exchange, organizational citizenship behaviours, work behaviours.

N. H. Yunus is with the University Teknologi MARA, Shah Alam, Selangor, Malaysia (e-mail: nlaila814@salam.uitm.edu/my).

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Cite: Noorlaila Hj Yunus, "Displaying Employees’ Organizational Citizenship Behaviour: The Impact of Emotional Intelligence and Leader-Member Exchange in Development Bank in Malaysia," International Journal of Social Science and Humanity vol. 2, no. 4, pp. 344-349, 2012.

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